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Two Day Open House Program on Design Thinking (For Corporates)

16 February @10:00 am - 17 February @6:00 pm

16 February 2018 – 17 February 2018 (10:00 AM to 6:00 PM) – Mumbai

23 February 2018 – 24 February 2018 (10:00 AM to 6:00 PM) – Bengaluru

Location : Mumbai, Bengaluru

Fees : Rs 24,000 Per Participant + Tax

Course Overview

Session 1: Introduction to Design Thinking
  • Design Thinking and customer-centricity and employee experience
  • Design Thinking as a methodology to drive business innovation
  • Design Thinking to nurture an innovative organizational culture
Session 2: Crafting The Employee Experience – The People and Organizational Culture
  • A revolutionary Design Thinking empathy tool kit to uncover “deep” insights to multi-generational employees’ needs
  • Mapping out the job experience journey map to identify critical points for job redesign
  • Understanding the people that each job needs to cooperate with to be successful by using the stakeholder-mapping tool
Session 3: Hiring Right Using Persona-Based Recruiting: Finding the ONE!
  • Identifying key character traits to create the desired employee persona that supports the company’s vision values
  • Bring a job description to life for each job by being genuinely curious of the job experience journey
  • Selecting candidates for based on the desired employee persona

FACILITATOR :

Ms. Vidya Priya Rao
Vidya has over 18 years of experience and worked with leading brands like Siemens, Wipro, Max Group, and Airtel. Currently, she runs a customer experience, marketing and sales consulting firm. As a service design thinking decoder she helps brands engage with the heart and minds of customers, employees and stakeholders and lead their digital transformation journey towards customer centricity. She is a visiting faculty at S.P. Jain School of Global Management. Vidya is a post graduate from T.A. Pai Management Institute. She has been trained for business and leadership coaching.

Terms and Conditions:

  • InnoServ reserves the right to change the date, time and venue if required, the participants will be notified of the same at least two days before the event.
  • In Case the required nominations are not met, InnoServ reserves the right to cancel the event, this would be notified at least 4 days before and the registration amount will be refunded. The company will not be responsible for bookings related to travel/stay etc.

For Registrations or Queries, Please Contact Us

Preeti Saxena:
preeti@innoserv.co.in/ 9923293751, 020-60121215
Pooja Zadbuke:
pooja@innoserv.co.in/ 020-60121233

Details

Start:
16 February @10:00 am
End:
17 February @6:00 pm